• Veterans Service Officer

    Job ID
    Position Type
    Full Time - Regular
    Hiring Pay/Range
    Closing Date
    Workforce Center - Veteran's Services
    Reporting Location : Location
    US-CO-Fort Collins
  • Overview

    This position is responsible for the oversight of the Veterans Services Office (VSO) which serves 20 -30 military service veterans in person and handles 50+ calls per day.  This position also counsels, advises and assists veterans and their dependents in obtaining veterans benefits following County, State, and Federal laws.  The Veteran Services Officer works closely with veterans, County staff, State Office of Veteran Affairs, and the general public. 


    Our successful candidate will thrive in a fast-paced, high stress office setting, working with a variety of veterans and other customers.  To be a good fit in this role a candidate will possess the ability to effectively problem-solve and have the ability to lead a team, particularly during a time of transition.  Candidates must be a veteran of any branch of the United States military and must be an Accredited Service Officer or must complete and pass the accreditation exam within one year of hire.  


    The following statements are illustrative of the duties and responsibilities of the job. The organization retains the right to modify or change the duties and responsibilities of the job at any time. 

    To view a full list of all duties, knowledge, skills and abilities for this role please click here to review the full job description.


    • Directly supervises the Veteran Services Coordinator and provides indirect supervision to other staff, interns and volunteers.  Assigns, directs, and supervises activities of assigned staff ensuring adherence to established policies, procedures, and standards; administers or makes recommendations for routine personnel matters affecting subordinates including recruiting, interviewing, hiring, training, assigning work, scheduling hours, granting leave, appraising performance, disciplining, and submitting such records and reports as required by County policies and procedures.
    • Coordinates, supervises and performs technical duties for veterans separating from the military, their dependents and survivors and determines appropriate actions such as educational, medical, claims, or outside referrals.
    • Provides information to veterans, dependents, and survivors about eligibility for the Department of Veteran Affairs benefits. Develops and prepares claims and submit through proper channels. Assists veterans in applying for benefits when needed. Serves as an advocate for the veteran in attempting to maximize the amount of federal veteran's benefits they receive.
    • Maintains complete and accurate veterans service records and files.
    • Provides interagency referrals such as Social Security, Human Services, and other community agencies as appropriate.
    • Performs Internet research to locate information and update availability of specific claims.
    • Coordinates services with other County Departments and Divisions and outside agencies.
    • Communicates with appropriate agencies to obtain reimbursement, provide care, assess status of claims, and/or verify benefits.
    • Assists in the preparation of the annual grant request for the Veterans Trust Fund.

    Knowledge, Skills, & Abilities:

    • Scope and application of Federal, State, and Local laws and regulations pertaining to veterans’ benefits and Social Security benefits.
    • Technical, legal, and financial problems involved in the conduct of County veteran services.
    • Availability of community resources including: medical, social, vocational, financial, and residential.
    • Supervisory principles, procedures, and methods including selection, training, discipline, and evaluation.
    • Effectively apply techniques of interviewing and counseling in situations requiring diplomacy and firmness.
    • Prepare and maintain clear and concise reports and records.
    • Provide professional customer service to clients and public.
    • Accomplish the assigned workload in a timely manner and meet established performance standards and objectives.
    • Act as an official representative of the County in a professional manner with Local, State, and National agencies and organizations.
    • Successfully complete and pass background testing.
    • Follow written and verbal instructions.



    • Must be a veteran of any branch of the United States Military.
    • Two (2) years of experience in a directly related field or in the performance of similar duties and responsibilities including extensive public contact and working with veterans groups, organizations and/or the veteran community.
    • Obtain and maintain accreditation with the County Association of Veteran Service Officers within one (1) year upon hire.
    • Equivalent to a Bachelor’s degree from an accredited college or university with major course work in Public or Business Administration, Social Work, Counseling, or a related field.
    • Possession of, or ability to obtain a valid driver’s license.


    To be considered for this role, your application submission must include a cover letter and resume.


    An offer of employment is contingent upon the successful completion of a pre-employment drug screen. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. A successful completion of the drug screen is defined as obtaining a negative result.


    All application components must be submitted by 10:00 PM MT on the closing date listed

    Employee Benefits

    Click here to view information on Larimer County's Benefits.


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