• Eligibility Technician I

    Job ID
    2019-3658
    Position Type
    Full-Time
    Hiring Pay/Range
    $17.75 - $21.30
    Closing Date
    Open until filled
    Department
    Human Services
    Reporting Location : Location
    US-CO-Fort Collins
  • Overview

    The Department of Human Services provides services which assist individuals and families to achieve self-sufficiency and social well being.

     

    This position will require daily interaction with clients providing outstanding customer service in all areas including; interviewing for direct services, processing application to determine eligibility, and referring clients to local agencies.  The ideal candidate will take initiative, work independently as well as in a team environment, and thrive in a fast paced work environment.  A  successful  candidate will achieve satisfaction of knowing what you do will make a difference in someone’s life within the Larimer County Community. 

    Details

    This is a fast paced environment with competing deadlines and extensive customer contact via walk-ins and phones. Punctuality and attendance are critical to be successful in this role.   You will receive up to six months of training when you begin and ongoing training as needed. Due to the volume of incoming work items, you will not not have your own client caseload. You will work as a team to achieve accuracy and timeliness goals.

     

    While Spanish Bilingual is a plus, a language line is available for translation of various languages.

     

    Core Competencies:

    • Takes initiative.
    • Works efficiently.
    • Works effectively on a team.
    • Addresses stress and conflict in appropriate ways.
    • Provides outstanding customer service.
    • Establishes and maintains effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
    • Has strong written and verbal communication skills with customers and team members.
    • Meets State and County established performance goals.

    The candidate we select will:

    • Be comfortable with ambiguity and have an uncompromising work-ethic.
    • Embrace change.
    • Address stress and conflict in appropriate ways.
    • Show understanding, courtesy, tact, empathy and concern.
    • Act with integrity and honesty and understand the need for trust.
    • Be sensitive to cultural diversity, race, gender and other individual differences in the workplace and with clientele.
    • Be willing to work flexible hours when needed, and go the extra mile for our clients by providing outstanding customer service.
    • Actively work to obtain additional skills and knowledge that allow progression in career development.

    To see the completed job description for this position, click here. 

     

    Minimum Qualifications:

    • Two years of experience in a directly related field or in the performance of similar duties and responsibilities such as extensive public contact.
    • High school diploma or GED required.
    • Bilingual (English/Spanish) skills preferred.
    • Possession of, or ability to obtain, a valid Colorado Driver's License.

    An offer of employment is contingent upon the successful completion of a pre-employment drug screen. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. A successful completion of the drug screen is defined as obtaining a negative result.

     

    This posting is "Open until filled" and may close at any time.  Once we begin the interview process, we may not consider additional applicants unless a candidate is not hired from the interview pool.

    Employee Benefits

    Click here to view information on Larimer County's Benefits.  Temporary employees may qualify for medical benefits if eligibility requirements are met. 

     

     

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