• Child and Adult Protection Intake Call Center

    Job ID
    Position Type
    Hiring Pay/Range
    Closing Date
    Human Services
    Reporting Location : Location
    US-CO-Fort Collins
  • Overview

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    The purpose of Child and Adult Protection Services is to provide 24-hour assistance in investigating allegations of child and adult abuse and neglect. Caseworkers from one of twelve paired teams or the Adult Protection teamrespond to reports of possible child abuse or neglect. Referrals can be made by law enforcement, schools, medical professionals, or anyone who feels there is a situation that warrants investigation. Each referral is screened and may be investigated by a visit or phone interview, and a determination is made whether additional follow up is called for. Any referral may lead to temporarily placing the child(ren) in foster or kinship care for their own protection. There is an array of services and programs available for open cases, when there is a need to work with families on a continuing basis to assure a child's safety.


    The Intake Specialist provides intake for initial referrals for human services child and adult protection programs. Conducts initial screenings, collecting required information for program intake. Works with the appropriate program staff to assure required information is obtained and appropriate referrals are made.  This work environment is similar to that of a call center.  You will be sitting at your desk the majority of a shift answering phone calls and inputting data into the computer system.  


    Specifically this position:

    • Provides administrative support for assigned programs including documenting client information, maintaining client records, processing related paperwork and documents, and maintaining records of program statistics.
    • Coordinates the referral and intake process.
    • Acts as a resource to families, outside agencies and staff; answers telephones.
    • Requests, responds to and provides information to collateral staff, departments, agencies, and the general public regarding program services, collateral resources, and case information as appropriate.
    • Attends seminars, conferences, workshops, classes, lectures, etc., as appropriate, to enhance and maintain knowledge of trends and developments in field.

    Child Protection

    • Monitors juveniles placed on Electronic Home Monitoring (EHM), which may include tracking, performing status checks, communicating with the monitoring service provider, and making recommendations to law enforcement or guardians regarding breaches of detention..
    • Provides crisis mediation/intervention to de-escalate immediate conflict situations as needed.
    • Understands and applies Senate Bill 94 guidelines for juvenile detention screening as it relates to least restrictive placement of juveniles, juvenile court attendance, and safety of the community.
    • Works a variety of hours and shifts including nights and weekends.

    To view the complete job description for this position, click here. 



    • Two years of experience in a directly related field or in the performance of similar duties and responsibilities
    • High school diploma or GED required, supplemented by coursework in social work, psychology, criminal justice, or a related human services discipline. Equivalent to an Associate's Degree from an accredited college or university preferred.
    • Possession of, or ability to obtain, a valid Colorado Driver's License.
    •  An offer of employment is contingent upon the successful completion of a pre-employment drug screen and background check. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. A successful completion of the drug screen is defined as obtaining a negative result.
    • All new employees and rehires will be required to submit fingerprints for a FBI criminal background check (C.R.S. 26-6-104) 
    • This position will work an 8 hour shift in the range of 7:00 am to 7:30 pm Monday through Friday and require the employee to spend approximately 60% of their time, sedentary, taking child protection referrals over the phone or in person. This position also screens juveniles for delinquency, requiring you to meet independently with them. The ideal candidate will be able to work independently and have the ability to prioritize work and problem solve with little direction or supervision. 

    This position is limited term with full time hours.  Individuals hired into limited term positions are eligible for County benefits, however, the position is limited in duration dependent upon available funding, business need or signed contract or agreement.


    All application components must be submitted by 11:59 PM MT on the closing date listed.

    Employee Benefits

    Click here to view information on Larimer County's Benefits.


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