The Larimer County Health Department is looking for an enthusiastic professional to join their team as a Department Specialist II!
This position will be primarily located in the Health Department’s Loveland and Estes Park offices. This position performs administrative work in support of the processing functions of multiple programs, performs customer service duties including the receipt and review of forms and applications, and researches and responds to program-related questions.
Specifically this role:
Performs customer service duties for the department on a regular basis; interprets County/departmental polices, rules, and regulations in response to inquiries; conducts necessary research; routes inquiries appropriately for more complex matters and interpretation issues.
Accepts and processes plans, specifications, forms, reports, legal documents, applications, or similar materials in accordance with legal and procedural requirements; ensures information is complete and in accordance with legal and procedural requirements; approves or denies services based on documentation and program requirements.
Receives telephone calls and determines which calls can be handled personally and which should be referred; responds to a variety of informational and situational requests frequently requiring additional research.
Composes and prepares replies to a wide variety of communications when information is factual in nature or involves matters of established policies, procedures, or standard practices; prepares original correspondence in response to customer and agency inquiries.
Enters data into and maintains computer systems or databases; proofs data entry and correct errors; runs standard and ad hoc reports as required; may act as computer liaison with other agencies and departments.
Establishes and maintains office filing systems, files, and records. Assembles information upon request; develops and maintains related forms and documents.
Schedules work orders, service calls, and other activities for departmental employees. Maintains activity and work logs. May dispatch other employees on a regular or emergency basis.
Calculates, collects, and processes application, service, filing, and work order fees. Maintains records and reconciles related accounts.
Administers non-complex administrative programs for the department. Acts as main informational contact. Ensures appropriate procedures are followed. Adjusts procedures as required.
Performs secretarial type duties as required including reception, typing, filing, mail processing, and similar type work.
Assists with training and work monitoring of new hires, temporary workers, and other department/division administrative employees.
The successful candidate will have the following skills:
Skills in word processing, spreadsheets, presentation software, and databases.
Clear communication, both verbally and in writing.
Ability to maintain effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community.
Regular, predictable attendance.
Interpretation and application of a variety of organizational policies and procedures.
Perform duties independently without close supervision.
Provide professional customer service to clients and public.
Maintain sensitive and confidential information.
Follow written and verbal instructions.
Organize material and present information clearly and concisely in verbal and written form.
Perform typing functions effectively and correctly,
Operate of standard office equipment including fax machines, copiers, and computers.
Basic accounting calculation skills including interest, percentage, decimals, and fractions.
Proper grammar, punctuation, and spelling.
To see the complete job description for this position, click here.
An offer of employment is contingent upon the successful completion of a pre-employment drug screen. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. Successful completion of the drug screen is defined as obtaining a negative result.
All application components must be submitted by 11:59 PM MT on the closing date listed.